WP Cloud billing

WP Cloud bills the host partner for the resources assigned to its sites. The partner decides how to package and price those resources for end users. Before launching billable sites, add a valid payment method in the Partner Portal.

Monthly billing

At the end of each month, WP Cloud records the partner’s billable sites and their assigned resources. The payment method is charged at the beginning of the following month. Billing is based on allocated resources, not the fraction of those resources a site happened to consume during the period.

WP Cloud does not add page-view or visitor overage charges. Host partners can still define their own product limits, plans, and overage policies.

For example, a customer can move to a larger partner plan without replacing its Atomic Site ID. The partner updates that site’s allowed resource values and its own billing record in place.

Keep billing data accurate

Review the Partner Portal inventory regularly and make sure each site has the intended resource configuration. Site meta controls billable storage, PHP resources, memory, and site type.

WP Cloud permits one non-billable staging site per billable site. A site with no site-type value is billable by default, and additional staging sites can be billed when staging sites outnumber billable sites. See Staging sites for the complete rules.

When a customer changes plans, update the existing site’s resource values. A site does not need to be reprovisioned. Storage cannot be reduced below the space already in use, and resource values must remain within the current limits documented in Configure resources, site type, and billing with site meta.

Payment problems

If a partner’s credit card is declined and payment remains overdue, WP Cloud applies progressive restrictions:

Payment status	Account effect
30 days late	Site configuration changes are restricted, and new site creation is suspended.
60 days late	All sites are temporarily suspended.
90 days late	Complete account deletion.

The governing partner agreement and current billing notices provide the current payment terms and restriction dates. Regular billing verification helps maintain uninterrupted service and prevents unexpected charges. Keep the payment method and billing contacts current, and address a failed charge promptly.

Use the Partner Portal Billing section to review invoices and payment details. If a billing status or notice does not match the account, submit a request from the portal before the next restriction date.